Refund & Return Policy

At Twachya, customer satisfaction is important to us. Please read our return and refund policy carefully.

Returns

Returns are accepted only if:

  • The product received is damaged during transit.
  • The wrong product was delivered.
  • The product is missing from your order.

Requests must be made within 48 hours of delivery along with clear photos or videos of the product and packaging.

Non-Returnable Items

We do not accept returns for:

  • Opened or used skincare products.
  • Products damaged due to improper handling after delivery.
  • Change of mind or personal preference.
  • Allergic reactions resulting from individual skin sensitivity. We recommend performing a patch test before first use.

Refunds

Once the returned item is received and inspected, approved refunds will be processed to the original payment method within 5–7 business days.

Replacements

Eligible products may be replaced with the same item, subject to stock availability.

Order Cancellation

Orders may be cancelled before they are shipped. Once dispatched, cancellation requests cannot be accepted.

For return or refund assistance, please contact our customer support team with your order number.